When a video of someone speaking is paused, the stationary image of the speaker typically appears less flattering than the video, which contained motion. We call this the frozen face effect (FFE). Here we report six experiments intended to quantify this effect and determine its cause. In Experiment 1, video clips of people speaking in naturalistic settings as well as all of the static frames that composed each video were presented, and subjects rated how flattering each stimulus was. The videos were rated to be significantly more flattering than the static images, confirming the FFE. In Experiment 2, videos and static images were inverted, and the videos were again rated as more flattering than the static images. In Experiment 3, a discrimination task measured recognition of the static images that composed each video. Recognition did not correlate with flattery ratings, suggesting that the FFE is not due to better memory for particularly distinct images. In Experiment 4, flattery ratings for groups of static images were compared with those for videos and static images. Ratings for the video stimuli were higher than those for either the group or individual static stimuli, suggesting that the amount of information available is not what produces the FFE. In Experiment 5, videos were presented under four conditions: forward motion, inverted forward motion, reversed motion, and scrambled frame sequence. Flattery ratings for the scrambled videos were significantly lower than those for the other three conditions. In Experiment 6, as in Experiment 2, inverted videos and static images were compared with upright ones, and the response measure was changed to perceived attractiveness. Videos were rated as more attractive than the static images for both upright and inverted stimuli. Overall, the results suggest that the FFE requires continuous, natural motion of faces, is not sensitive to inversion, and is not due to a memory effect.